Contract between the parties: Your contract is with USA Travel Business Opportunities Limited t/a Destination America Deal A Trip, acting in the capacity as a booking agent for property owners and suppliers. When making a booking each person within the booking is subject to these booking conditions and you undertake that you have the authority to accept these booking conditions on behalf of everyone in the party for whom the accommodation is booked. This contract is made on the basis of these conditions, which are governed by English Law and the jurisdiction of the courts of England and Wales. If you reside in Northern Ireland or Scotland, the relevant court can deal with any dispute. USA Travel Business Opportunities Limited t/a Destination America has no liability whatsoever for any aspect of the travel arrangements and accepts no responsibility for any loss, personal injury or death howsoever caused, except where caused by our own proven negligence. To book any of the products described on any of our websites either online or to you over the telephone you must agree to be bound by these Booking Conditions.
Confirmation of Booking: A booking for a property is definite and reserved once the confirmation has been transmitted to you.
Payment: A deposit equal to 20% of the total rental price is due at the time of booking. Provisional bookings are not accepted. Full payment is required for bookings within 10 weeks of check-in date. Balance payments are due 10 weeks prior to the arrival date and in the event that the balance is not received by the due date we reserve the right to cancel the booking without further reference.
Payments fees: There is no additional charge for card payments.
Property Occupation: The lead person making the booking is responsible to ensure that the number of persons occupying the accommodation does not exceed the maximum number of persons permitted.
Security Deposit: This has been replaced by ADW: Accident Damage Waiver Insurance which covers for reasonable accidental damages during a stay in one of the rental homes up to a specific amount.
Price Guarantee: The price you see is the price you pay. When a confirmation invoice has been issued for a booking then that price is final. Only in the event of force majeure circumstances do we reserve the right to modify these terms.
Alterations by you: If you decide to alter any of the material details of your booking after confirmation you must advise us in writing and we will do our best. Subject to availability (and possible price variance) we will try to amend any part of your booking on payment of the following administration fees (per amendment): £25. No amendment charge will be made for adding extra nights to a booking, providing that an amendment does not affect the price that was applicable at the time of the original booking. No changes are permitted once travel has commenced, and there will be no refund, under any circumstances whatsoever, for unused accommodation – and any statement to the contrary should be disregarded.
Change of mind: It is the responsibility of the lead person confirming the booking to ensure that what is being reserved is precisely what is required, as any subsequent change of inclination or mind will incur amendment fees or cancellation charges.
Alteration by us: We reserve the right to alter any accommodation booked to one of similar standard or upgrade to a superior one at no extra charge. In reality this is a very rare occurrence and highly unlikely to occur, causes for example might be: sudden damage to a property, failure of a major feature that would detract from the customers enjoyment, renovation or nearby disruptive building works, property being put up for sale, etc. Any alteration that is deemed unavoidable will be notified to you as soon as possible after we become aware of it.
Cancellation by you: If you have to cancel any part or all of your booking after confirmation you must advise us in writing. Prior to 56 days or 8 weeks before the check-in date deposits paid are non-refundable and non-transferable. Within 56 days (8 weeks of arrival): 50% cancellation charges apply. Within 42 days (6 weeks of arrival): 100% cancellation charges apply. You are required to have fully comprehensive holiday insurance to cover the need for an unexpected situation to arise that causes cancellation of the trip near to departure date, giving rise to high cancellation charges, when a claim for recovery of losses can be made, subject to the terms of the travel policy.
Cancellation by us: Destination America will be entitled to cancel a booking if the client is in arrears of balance payment without further reference. Destination America also reserves the right in exceptional circumstances such as force majeure, to cancel a booking and refund all monies paid.
Early Departure: There are no refunds for early departure or a now show / late arrival.
Rental Homes Property Damage waiver: Most Florida property management companies make a compulsory charge for Accidental Damage Waiver Insurance which is to cover you for minor damage during your stay. The amount that any damage is covered up to will vary. If any damage exceeds this amount you will be held responsible to pay for all additional charges, howsoever the damages were caused. Our usual policy is to include the property supplier ADW insurance premium cost within the total rental charge.
Force Majeure: Destination America accepts no responsibility for, and shall not be liable in respect of, loss or damage or changes or cancellations, additional costs or expenses incurred, if it is unable to fulfil its contract, to events caused by force majeure such as weather conditions, conditions imposed by a third party, transport problems, strikes, riots, political unrest, war hostilities or threat of war, terrorist activity, industrial dispute, fire, flood or any other event of any description or nature that is beyond the company’s control. Furthermore we cannot accept any liability for disruption to your holiday caused by building or refurbishment work, including but not limited to disruption caused by noise or dust. You accept that you will not be entitled to any refund or compensation as a result of any such disruption.
Limit of Liability: Destination America and its agents, property owners and suppliers do not accept responsibility or liability for any accident, injury, illness or damage to any person or their property howsoever caused, nor liability for the failure of services in or on the grounds of any property. Claims are strictly limited to a maximum of the rental price invoiced for the individual component service provided and further claims for any supplementary services (extras) booked; e.g. heated pool, grocery pack, etc are strictly limited to the amount paid for that extra service.
Special Requests: We cannot accept a booking that is conditional upon a special request being met unless it is confirmed by us in writing. We will gladly pass on any request that is asked for on the understanding that it is not guaranteed.
Travel Insurance: It is a condition of booking a property with us that all persons in the party will have a fully comprehensive travel policy to cover all aspects of the trip to be undertaken.
Passport and Visa: It is your responsibility to ensure all persons in the party have valid passports, visas, driving licence and any health requirements, as required for the purposes of the trip.
Complaints: We have built our reputation by providing a high standard of service and reliability, and our aim is to provide you with holiday arrangements based on exactly what you have booked. However, in the unlikely event that something is not to your satisfaction you must advise the local agents or responsible parties immediately. They will do their utmost to resolve the problem, contacting us if deemed necessary. If, for any reason, you cannot contact the local agents, or the issue is not resolved to your satisfaction, then you should contact us directly. It is essential that we are notified immediately of any problem that is not resolved, allowing us every opportunity to rectify the difficulty whilst you are still in resort; there is nothing we can do once you have reted home. If you do not follow the above procedure no further correspondence will be entered into and any letters will be treated as for information purposes only.
NB: For clarification: Any claim for accommodation credit must be made with the actual property supplier ‘in resort’.
General booking disclaimer: E & O E (Errors and omissions excluded). We reserve the right to correct errors including those of both advertised and confirmed prices.